Employee experience and internal client experience: the essential role of IT departments
The Information Technology Departments (IT) play a crucial role in transforming companies. Traditionally seen as the guardians of a company’s technology and security, IT departments are now called to become strategic partners with other business units within the company. To achieve this, it is imperative for IT departments to understand, respond to, and even anticipate the needs of employees, who are their “internal clients,” while providing a positive experience. Offering a positive internal client experience: The “internal client…