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Could MCP Be the Missing Link for Scaling AI Agents?

Over the past few months, one topic has repeatedly surfaced in conversations with our clients: how to scale AI systems beyond the proof-of-concept stage. Across operations, business teams, and IT departments alike, AI proofs of concept (POCs) continue to multiply, yet few successfully make the leap to enterprise scale. This is especially true for AI agents connected to enterprise systems.…

No, the Role of an IT Strategy Is Not to Please the Business

Recently, we worked with the Health & Benefits division of a leading insurance broker to redefine its IT Strategy, in a situation that will feel familiar to many insurance industry executives. On one side, business expectations continue to grow: accelerating operational processes, improving service quality, unlocking more value from data, preparing the organization for AI-enabled use cases, reducing time-to-market, and supporting ambitious growth plans. On the other side, the information system bears the scars of decades of…

#Health #Innovation

The Back Office Is Back: Why Health & Life Insurers Will Differentiate Through Operations, Not Interfaces

Over the past few months, I have been working with a health and personal protection insurance company on a strategic…

#Digital #Health

Customer Experience between the rise of AI and the necessary human touch

Customer Relationship professions face a complex equation. Clients want autonomy, but without effort. Interactions must be fast, yet remain personalized. The technological landscape,…

#Customer experience

🔍 Strategic Workforce Planning: from HR Planning to Strategic Resilience

For a long time, Strategic Workforce Planning followed a mostly administrative logic.It helped structure medium-term workforce forecasts and formalize career paths in neat, well-organized HR documents. But that world of stability and predictability is gone.Today, organizations evolve in a constantly changing environment — where jobs transform faster than job descriptions can be updated, and where critical skills are both highly valuable…

SFIA: The skills framework that’s changing the game

“SFIA? What’s that? Never heard of it!” 🤔 That’s the reaction I get 99% of the time in France whenever I mention the SFIA framework.Because yes, in France, SFIA remains something of a UFO.While our Anglo-Saxon colleagues have been using it for over twenty years to manage digital skills, here it’s still tucked away in some obscure corner of the web, hidden behind a mysterious acronym and a slightly intimidating PDF. And yet, SFIA (pronounced “sfee-ah”) might just be the missing…

Réunion d’équipe projet en train de planifier un changement organisationnel

Have you ever done a “check-change” on your change projects?

What is it? It’s a moment to take a step back and make decisions, bringing together the managers responsible for change initiatives. For what purpose?…

#Management team

Convergence within a group: beyond strategic obviousness, keys to successful implementation

“Why work separately when we’re stronger together?” This question often arises in executive committees, especially under increased economic pressure and international competition. The answer…

#Talisker

Stop letting your budget process control you!

Every year, the same ritual: IT needs are submitted, project portfolios swell, and endless review meetings follow… only to end up with a budget that mostly satisfies your CFO and that you know you’ll have to renegotiate with your business units and teams! The result? Blurred priorities, opaque spending, and teams spending more time justifying their budgets than making them perform. Our clients…

#Digital