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Customer Experience between the rise of AI and the necessary human touch

Customer Relationship professions face a complex equation. Clients want autonomy, but without effort. Interactions must be fast, yet remain personalized. The technological landscape, particularly with artificial intelligence tools, must also be considered, without forgetting the emotional aspects of Customer Experience. So, between AI and human, what kind of experience should be offered to clients? How can we meet the core…

What is the potential of AI for your business?

AI is a transformative technology with seemingly limitless potential. It’s a topic of major disruption, performance maximization, and intense debate, prominently featured in mainstream media. It generates nearly as many articles (163,000 in Q1 2024) as the Israel/Hamas conflict (175,000) and just about half as many as the war in Ukraine (over 300,000), to which it adds context (source: France Info, Infomédia section, 26/04/24). As of mid-2024, every company we work with has at least experimented with AI (40), a…

#Customer experience #Talisker

Employee experience and internal client experience: the essential role of IT departments

The Information Technology Departments (IT) play a crucial role in transforming companies. Traditionally seen as the guardians of a company’s technology and security,…

#Customer experience

Toward digital sobriety: challenges, practices, and solutions for companies

Sobriety characterizes the behavior of someone who is moderate, marked by restraint and moderation. These qualities have never been easy to maintain, as evidenced by Epicurus…

#Digital

Responsible digital technology: A strategic lever for the modern enterprise

By acting on the environmental, social, and economic dimensions of digital technology, responsible digital practices aim to positively affect each lever while minimizing ecological impact. Why is this a topic of interest? Because the digital ecosystem accounts for 3 to 4% of global greenhouse gas (GHG) emissions, surpassing even the civil aviation sector, which accounts for 2 to 3%. Responsible…

#Digital

The collaborator experience, an undeniable factor for a successful merger !

Let’s embark on the exciting journey of mergers and acquisitions (M&A)! We absolutely recognise these initiatives as powerful drivers for growth, diversification, and gaining a competitive edge. Yet, beyond the allure of expansion, lies a critical determinant of success: effectively managing the collaborators within the newly formed entity. In the lines that follow, we’ll delve into the intriguing parallels between the M&A landscape and the exhilarating world of rugby. We’ll uncover how the experience of teammates, analogous to collaborators in…