No, the Role of an IT Strategy Is Not to Please the Business
Recently, we worked with the Health & Benefits division of a leading insurance broker to redefine its IT Strategy, in a situation that will feel familiar to many insurance industry executives. On one side, business expectations continue to grow: accelerating operational processes, improving service quality, unlocking more value from data, preparing the organization for AI-enabled use cases, reducing time-to-market, and supporting ambitious growth plans. On the other side, the information system bears the scars of decades of…
