Digital

The Back Office Is Back: Why Health & Life Insurers Will Differentiate Through Operations, Not Interfaces

Over the past few months, I have been working with a health and personal protection insurance company on a strategic review of the evolution of its claims-handling operations, the trade-offs involved in determining its future direction, and the adoption of a new generation of health and personal protection management platforms. As the work progressed, one question gradually came to the fore: whilst insurers are investing heavily in the member experience, customer portals, digital journeys and…

#Digital #Health

Stop letting your budget process control you!

Every year, the same ritual: IT needs are submitted, project portfolios swell, and endless review meetings follow… only to end up with a budget that mostly satisfies your…

#Digital

Schéma représentant l'industrialisation des processus d'entreprise, avec une mise en avant de l'automatisation et de la standardisation.

Industrialization in practice: a company-wide challenge

In our previous article, we explained how industrialization represents a performance lever for companies. Its various facets—standardization, automation, sharing of resources—are real accelerators of operational efficiency, cost optimization, and…

#Digital #Industries

Collaboration en entreprise autour de l’industrialisation des processus, avec des outils digitaux et des flux automatisés pour optimiser l’efficacité opérationnelle.

Industrialization: what is it and why do we hear about it so often?

Why talk about industrialization? In a context where companies face growing pressure to accelerate delivery times, optimize operations while reducing costs, and maintain service quality and security, developing industrialization becomes essential. Often approached from a technological angle (“Tech for Tech”) by IT departments, the benefits of industrialization for business functions are less visible. Yet it offers real…

#Digital

“Do the things right. Do the right thing!”

This is something one of my clients regularly repeats about portfolio management. It is important to execute projects correctly, but it is equally important to undertake the right projects, at the right time, with the right stakeholders for the company. What are the prerequisites for portfolio management? What is its purpose? Why do we do it? I won’t be talking about a miracle recipe because there isn’t one. Establishing a portfolio management practice is a long-term process that requires effort and strong…

#Digital

Toward digital sobriety: challenges, practices, and solutions for companies

Sobriety characterizes the behavior of someone who is moderate, marked by restraint and moderation. These qualities have never been easy to maintain, as evidenced by Epicurus…

#Digital

Responsible digital technology: A strategic lever for the modern enterprise

By acting on the environmental, social, and economic dimensions of digital technology, responsible digital practices aim to positively affect each lever while minimizing ecological impact.…

#Digital