Banking & Insurance
Alongside this global insurance player, the consultants redesigned the various customer journeys. The company created a customer experience department and mobilized its distribution partners to ensure a high level of customer experience ambition. The customer-centric methodological approach and the collective mobilization were key success factors.
Igniting a learning community of managers in a mutual insurance company. Results: innovative devices, shared governance, and strategic impact. Key to success: top management commitment, collaboration, resilience, alignment, and synergy.
Coaching of managers for a new management team organization in a group of mutual insurance companies, resulting in a prepared and skilled team, effective communication, and successful change implementation. Tailor-made training, shared vision, facilitation of seminars and workshops, and comprehensive training of all involved were key to our success.