AI - Talisker

Human + Technology

enhancing your customer experience and performance

At Talisker, we believe AI isn’t here to replace humans — it’s here to empower them and strengthen your customer connections.

Does a conversational AI belong in customer relations?
Is your vision of the ideal customer journey too ambitious — or not ambitious enough?

These are the questions that sparked our journey back in 2020. Since then, we’ve made AI a true driver of transformation through conversational interfaces and customer experience innovation.

What have we achieved so far?

Millions of conversations, flawlessly executed. A customer experience under full control,
a clear vision of how this technology fits into customer strategy,
a team of experts combining business transformation, customer experience, and AI skills,
a proven track record in guiding clients through transformative customer experience projects, from breakthrough concepts to managing millions of conversations.

A selection of customer experience initiatives fueled by AI

Agile reorganization for a leading higher education institution: customer-centricity, stakeholder involvement, and new departments aligned with objectives.

Transforming innovation: Roadmap for department setup, integration with company transformation. Customer-centric approach, resource allocation.

Change management success in a central purchasing office for large-scale distribution. Results include performance target achievement, shared action plan, informed employees, trained managers,…

To learn more about our accomplishments…

Our published works (FR versions)

White paper: Debunking myths and exploring the realities of artificial intelligence

As ChatGPT and conversational AI technologies rise, businesses are confronted with new opportunities and challenges. This white paper leverages insights from decision-makers to demystify the technology: its successes, illusions, and the true challenges of adopting it in customer interactions.

I’d like to learn more!

Study: Embracing innovative digital technologies

What technological innovations are being embraced by the IT department? How are they implemented? How are they managed? Discover the summary of insights from 30 companies across 100 projects.

I want it!

How is AI reshaping your operational model?

Come and discover how AI can enhance your customer and employee experience, transform your delivery model, or even revolutionize your service center.

It's here!

Fuel your marketing strategy with our articles on customer experience

“Do the things right. Do the right thing!”

This is something one of my clients regularly repeats about portfolio management. It is important to execute projects correctly, but it is equally important to undertake the right projects, at the right time, with the right stakeholders for the company. What are the prerequisites for portfolio management? What is its purpose? Why do we do it? I won’t be talking about a miracle recipe because there isn’t one. Establishing a portfolio management practice is a long-term process that requires effort and strong…

#Digital

What is the potential of AI for your business?

AI is a transformative technology with seemingly limitless potential. It’s a topic of major disruption, performance maximization, and intense debate, prominently featured in mainstream media. It…

#Customer experience #Talisker

Employee experience and internal client experience: the essential role of IT departments

The Information Technology Departments (IT) play a crucial role in transforming companies. Traditionally seen as the guardians of a company’s technology and security,…

#Customer experience

Toward digital sobriety: challenges, practices, and solutions for companies

Sobriety characterizes the behavior of someone who is moderate, marked by restraint and moderation. These qualities have never been easy to maintain, as evidenced by Epicurus and his thoughts on frugal desire, dating back millennia. Today’s era of abundance and the profusion of daily stimuli make it even more challenging. A sober approach can be applied to various aspects of our…

#Digital