Human + Technology

enhancing your customer experience and performance

At Talisker, we believe AI isn’t here to replace humans — it’s here to empower them and strengthen your customer connections.

Does a conversational AI belong in customer relations?
Is your vision of the ideal customer journey too ambitious — or not ambitious enough?

These are the questions that sparked our journey back in 2020. Since then, we’ve made AI a true driver of transformation through conversational interfaces and customer experience innovation.

What have we achieved so far?

 

  • Millions of conversations, flawlessly executed. A customer experience under full control,
  • a clear vision of how this technology fits into customer strategy,
  • a team of experts combining business transformation, customer experience, and AI skills,
  • a proven track record in guiding clients through transformative customer experience projects, from breakthrough concepts to managing millions of conversations.

 

A selection of customer experience initiatives fueled by AI

Agile reorganization of a higher education institution

Agile reorganization for a leading higher education institution: customer-centricity, stakeholder involvement, and new departments aligned with objectives.

Assessment and roadmap of the "Innovation" department

Transforming innovation: Roadmap for department setup, integration with company transformation. Customer-centric approach, resource allocation.

Change management for a new automated warehouse

Change management success in a central purchasing office for large-scale distribution. Results include performance target achievement, shared action plan, informed employees, trained managers,…

To learn more about our accomplishments…

Our published works (FR versions)

White paper: Debunking myths and exploring the realities of artificial intelligence

As ChatGPT and conversational AI technologies rise, businesses are confronted with new opportunities and challenges. This white paper leverages insights from decision-makers to demystify the technology: its successes, illusions, and the true challenges of adopting it in customer interactions.

I’d like to learn more!

Study: Embracing innovative digital technologies

What technological innovations are being embraced by the IT department? How are they implemented? How are they managed? Discover the summary of insights from 30 companies across 100 projects.

I want it!

How is AI reshaping your operational model?

Come and discover how AI can enhance your customer and employee experience, transform your delivery model, or even revolutionize your service center.

It's here!

Fuel your marketing strategy with our articles on customer experience

Customer Experience between the rise of AI and the necessary human touch

Customer Relationship professions face a complex equation. Clients want autonomy, but without effort. Interactions must be fast, yet remain personalized. The technological landscape, particularly with artificial intelligence tools, must also be considered, without forgetting the emotional aspects of Customer Experience. So, between AI and human, what kind of experience should be offered to clients? How can we meet the core requirements of CX: personalization, speed—even immediacy of responses—and emotion? I. AI as an agent: offering the experience of…

#Customer experience

🔍 Strategic Workforce Planning: from HR Planning to Strategic Resilience

For a long time, Strategic Workforce Planning followed a mostly administrative logic.It helped structure medium-term workforce forecasts and formalize career paths in neat, well-organized HR documents.…

SFIA: The skills framework that’s changing the game

“SFIA? What’s that? Never heard of it!” 🤔 That’s the reaction I get 99% of the time in France whenever I mention the SFIA framework.Because yes,…

Réunion d’équipe projet en train de planifier un changement organisationnel

Have you ever done a “check-change” on your change projects?

What is it? It’s a moment to take a step back and make decisions, bringing together the managers responsible for change initiatives. For what purpose? To ensure that support actions for the impacts of these projects are planned for every team—whether directly or indirectly affected—and not forgetting their managers! In short, it’s about verifying that carefully planned actions exist to…

#Management team