Human + Technology

enhancing your customer experience and performance

At Talisker, we believe AI isn’t here to replace humans — it’s here to empower them and strengthen your customer connections.

Does a conversational AI belong in customer relations?
Is your vision of the ideal customer journey too ambitious — or not ambitious enough?

These are the questions that sparked our journey back in 2020. Since then, we’ve made AI a true driver of transformation through conversational interfaces and customer experience innovation.

What have we achieved so far?

 

  • Millions of conversations, flawlessly executed. A customer experience under full control,
  • a clear vision of how this technology fits into customer strategy,
  • a team of experts combining business transformation, customer experience, and AI skills,
  • a proven track record in guiding clients through transformative customer experience projects, from breakthrough concepts to managing millions of conversations.

 

A selection of customer experience initiatives fueled by AI

Agile reorganization of a higher education institution

Agile reorganization for a leading higher education institution: customer-centricity, stakeholder involvement, and new departments aligned with objectives.

Assessment and roadmap of the "Innovation" department

Transforming innovation: Roadmap for department setup, integration with company transformation. Customer-centric approach, resource allocation.

Change management for a new automated warehouse

Change management success in a central purchasing office for large-scale distribution. Results include performance target achievement, shared action plan, informed employees, trained managers,…

To learn more about our accomplishments…

Our published works (FR versions)

White paper: Debunking myths and exploring the realities of artificial intelligence

As ChatGPT and conversational AI technologies rise, businesses are confronted with new opportunities and challenges. This white paper leverages insights from decision-makers to demystify the technology: its successes, illusions, and the true challenges of adopting it in customer interactions.

I’d like to learn more!

Study: Embracing innovative digital technologies

What technological innovations are being embraced by the IT department? How are they implemented? How are they managed? Discover the summary of insights from 30 companies across 100 projects.

I want it!

How is AI reshaping your operational model?

Come and discover how AI can enhance your customer and employee experience, transform your delivery model, or even revolutionize your service center.

It's here!

Fuel your marketing strategy with our articles on customer experience

🔍 Strategic Workforce Planning: from HR Planning to Strategic Resilience

For a long time, Strategic Workforce Planning followed a mostly administrative logic.It helped structure medium-term workforce forecasts and formalize career paths in neat, well-organized HR documents. But that world of stability and predictability is gone.Today, organizations evolve in a constantly changing environment — where jobs transform faster than job descriptions can be updated, and where critical skills are both highly valuable and increasingly elusive. In this context, Strategic Workforce Planning goes far beyond its traditional planning role.It becomes a true strategic…

SFIA: The skills framework that’s changing the game

“SFIA? What’s that? Never heard of it!” 🤔 That’s the reaction I get 99% of the time in France whenever I mention the SFIA framework.Because yes,…

Réunion d’équipe projet en train de planifier un changement organisationnel

Have you ever done a “check-change” on your change projects?

What is it? It’s a moment to take a step back and make decisions, bringing together the managers responsible for change initiatives. For what purpose?…

#Management team

Convergence within a group: beyond strategic obviousness, keys to successful implementation

“Why work separately when we’re stronger together?” This question often arises in executive committees, especially under increased economic pressure and international competition. The answer seems clear: converge to optimize. Yet, the path from strategic intent to actual implementation is full of pitfalls. Converge—but to achieve what? Convergence between entities within the same group promises not only better economic performance…

#Talisker