Transports & Logistics
Driving customer experience ambitions and strategic directions in the car industry. Results: shared ambitions, target customer journeys, and improved fluidity. Key to success: customer-centric approach, involvement of top management and countries, and collaboration.
Change management success in a central purchasing office for large-scale distribution. Results include performance target achievement, shared action plan, informed employees, trained managers, and smooth integration of teams. Key to success: identifying long-term performance levers, motivating managers, effective communication, and reducing labor intensity.